Brisbane · Core service area
IT support in Cannon Hill
Cannon Hill is warehouses, showrooms and distribution with offices attached, and the recurring job is the same one as any large shed: making a network reach the whole floor instead of the front twenty metres of it.
What the work looks like in Cannon Hill
The commercial spread here runs along Wynnum Road and Creek Road and back into the industrial streets behind them — freight and distribution, trade suppliers, showrooms, and a good number of offices sitting above or in front of a working warehouse.
Coverage is the defining problem, and it is harder here than in a small unit because the distances are longer and the racking is in the way. Steel shelving stacked with stock is close to a wall as far as a wireless signal is concerned, and a single access point at the office end will not reach the far aisle no matter what it cost. Handheld scanners and stocktake devices are the usual casualty: they work at the counter and drop out at the back, which gets blamed on the devices.
The fix is unglamorous — cable to two or three properly positioned access points on the same network, mounted high, with the switch somewhere ventilated. Done once it stops being a topic. Done with extenders it becomes a permanent low-grade complaint.
The second Cannon Hill pattern is dependence on outside systems. Freight portals, supplier ordering platforms and dispatch software mean the connection is not a convenience, and a business here should know what happens when it drops — whether there is a fallback, and whether anyone has ever tested it. Shift patterns also matter: work that would disrupt a warehouse gets scheduled outside the picking window rather than through it.
A job in the Wynnum Road industrial pocket
A distribution business had handheld scanners failing intermittently in the back third of the warehouse, and had already replaced two of the units. The devices were fine. One access point at the office end was serving nine hundred square metres of racking. Two cabled access points mounted above the aisles, on the same network, and the scanners stopped dropping — including during stocktake, which had previously taken two people an extra day.
Getting here
Cannon Hill is about 20 minutes from our Alexandra Hills base and sits in the core zone. We come to you, and fix remotely wherever we can. We are entirely mobile — there is no counter to come to and no queue to join. If something has stopped completely, see emergency IT support.
Services we deliver in Cannon Hill
On a monthly plan, most of these stop being separate line items. See what a plan covers.
Questions about IT support in Cannon Hill
Can you get Wi-Fi working across a whole warehouse?
Yes, and it needs cabled access points positioned above the aisles rather than extenders. Racking full of stock blocks signal much like a wall does, which is why one unit at the office end never reaches the back.
Do you support scanners and warehouse handhelds?
Yes. Intermittent scanner dropouts are almost always a coverage or roaming problem rather than a fault in the devices, and replacing the handhelds does not fix it.
Can disruptive work happen outside our picking hours?
Yes. Cutovers, cabling and migrations get scheduled after hours or at a quiet point in the week — see after-hours support for how that is arranged and charged.
Nearby: IT support across Brisbane · Carindale · Manly · Wynnum · Capalaba · Morningside · Bulimba.
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