Terms of service

Last updated 11 August 2026. These terms apply to work performed by Kosmos IT (trading as TechBusters) unless a signed agreement says otherwise. If we have a separate written agreement with you, that document wins wherever the two disagree.

Quotes and approval

Project and repair work is quoted after diagnosis, and we do not proceed until you approve the quote. If the job turns out to be materially different once opened up, we stop and re-quote rather than continuing and explaining afterwards. You will not receive an invoice carrying a number you have not already seen.

Plans, billing and notice

• Plans are billed monthly in advance, per user, in Australian dollars plus GST. See plans and pricing.
• There is no lock-in contract. Either party can end a plan with 30 days' written notice.
• User counts are reconciled monthly. Adding or removing staff adjusts the next invoice, not the current one.
• Ad-hoc work is billed at the published hourly rates with the stated minimums, in arrears.
• Invoices are due 14 days from issue. Overdue accounts may have support suspended after written notice.

What plans include and exclude

Inclusions are set out on the plans page, along with what sits outside them — hardware, third-party licences, major projects, licensed trade work, and personal devices. Fair use applies to on-site support: it covers ordinary support demand, not an uncosted rebuild or a project disguised as a series of visits. If usage stops looking ordinary we will raise it with you before it appears on an invoice.

Attendance

We do not publish blanket response times, because the honest answer depends on your suburb, the job and what else is running that day. What we commit to is telling you a real window when you call, during business hours of 7:30am to 5:30pm on weekdays — and telling you first if we are going to miss it. Traffic, weather and simultaneous emergencies exist.

Your data and your accounts

You own your domain, your Microsoft 365 tenancy, your data, your documentation and your licences. We register them in your name, not ours. If you leave, we hand over administrative access and documentation within one week of the final invoice being settled, and we do not hold anything hostage. How we handle information along the way is set out in the privacy policy.

Backups and liability

Where we manage your backup, we monitor it and test restores. Where we do not, we cannot be responsible for data we were never given the ability to protect — and we will tell you plainly when that is the situation rather than discovering it during a recovery.

Our liability for any claim is limited to re-performing the service or refunding what you paid for it, whichever we choose. We are not liable for indirect or consequential loss, including lost profits or lost business. Nothing in these terms excludes rights you have under the Australian Consumer Law, which cannot be excluded.

Hardware and third-party products

Hardware is supplied at cost and carries the manufacturer's warranty, not ours. We will manage the warranty claim on your behalf. Third-party software and cloud services are governed by their own terms, and their outages are not something we can indemnify you against — though we will work the problem with you.

Governing law

These terms are governed by the laws of Queensland, Australia.

Questions about any of this: 07 3824 6117 or get in touch.