Home offices and small practices
IT support in Camp Hill
Camp Hill is mostly people running real businesses from home, plus a scattering of small practices near Old Cleveland Road. It is a suburb of one and two-person operations with serious clients, which means the IT expectations are corporate while the setup usually is not.
What breaks in Camp Hill
The defining problem here is that the home network and the business network are the same network. The laptop holding client files sits on the same Wi-Fi as a smart TV, two game consoles, a doorbell camera and whatever the kids have installed this month. Any one of those is a way in, and none of them are managed by anybody.
Separating them is straightforward and almost nobody does it. A second network on the same router for work devices only, with its own password, means a compromised console or an unpatched smart device cannot reach the machine your business runs on. It takes under an hour and costs nothing beyond the visit.
The second issue is backup, and it is the one that ends businesses rather than annoying them. A consultant with eight years of client work on one laptop and an external drive sitting beside it has one accident away from nothing — theft, fire and ransomware all take both copies at once. Off-site, automatic and monitored is the only arrangement that survives the scenarios that actually happen.
Third is remote access done badly. People working with a head office or a client system often get handed a setup by somebody else — a remote desktop exposed to the internet, or credentials shared over email. Both are genuinely dangerous. Proper remote access with multi-factor authentication is not more difficult to use day to day, it is just set up correctly once.
A consultant, Camp Hill
Eight years of client work lived on one laptop, backed up to a drive on the same desk, with the work laptop sharing a network with the household. We split work devices onto their own network, moved the archive into monitored off-site backup, and enabled MFA on email and file storage. Six weeks later the laptop drive failed. The restore took an afternoon and nothing was lost.
Urgent?
One person, one laptop, one deadline. We answer the phone rather than issuing a ticket number. Emergency IT support covers Camp Hill outside business hours.
What we do in Camp Hill
Ongoing cover is quoted per user on a monthly support plan.
Camp Hill questions we get asked
Should my work laptop be on the same Wi-Fi as the family?
Ideally not. A separate network for work devices means an unpatched smart device or a compromised console cannot reach the machine your business depends on. Most routers already support it, and it takes well under an hour to set up.
I back up to an external drive. Is that enough?
It protects you from a drive failure and nothing else. Theft, fire and ransomware all take the drive sitting next to the laptop. You need at least one copy off-site, automatic, and monitored so you find out when it stops working.
Can you help if I only need someone occasionally?
Yes. Plenty of Camp Hill clients are on no plan at all and simply call when something breaks, at a fixed quote before we start. A monthly plan makes sense once downtime starts costing more than the plan does.
Camp Hill sits inside our Brisbane coverage. Nearby: Morningside, Carindale, Bulimba.
Running a serious business from a spare room? The backup is the part worth fixing first.
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