Redland City · Core zone · Our base
IT support in Alexandra Hills
Alexandra Hills is where this business is based, so it is the shortest drive we make. The work here looks different to Capalaba ten minutes up the road: far more home offices and small professional suites, far fewer warehouses.
What the work looks like in Alexandra Hills
Alexandra Hills is residential first. The commercial activity clusters around Finucane Road and the shopping centre — medical suites, allied health, a few professional practices — and beyond that the businesses here run out of converted rooms at the back of a house. That is not a lesser kind of business, but it does produce a specific set of problems.
The most common of them is that nothing is separated. The work laptop, the household phones, a smart TV, two consoles and a printer all sit on one flat network behind whatever router the internet provider posted out. It works until it does not, and when a client file needs to be sent at four in the afternoon, the cause is rarely the computer. Splitting business devices onto their own network, on hardware that can actually be configured, is a two-hour job that removes an entire category of afternoon.
The second is construction. Brick-and-tile houses here are unkind to Wi-Fi, and the standard response — an extender bought on a Saturday — roughly halves throughput for every device that connects through it. The fix is an access point in the right room with a cable running to it, which sounds worse than it is and behaves far better than mesh guessing its way through two internal walls.
The third is that backup, for a home-based business, is usually the thing nobody has tested. A copy on an external drive plugged into the same desk is not a backup; it is the same fire, the same theft and the same ransomware as the machine beside it. Because we are based here, a twenty-minute check does not have to carry an hour of travel to be worth doing.
A job off Finucane Road
A bookkeeper working from home could not open client files after a power outage. The external drive she had been backing up to had not written anything since a Windows update fourteen months earlier — the icon was still there, the schedule was still listed, and nothing had run. The immediate files came back off the accounting platform. Backup now runs off-site and is checked monthly, which is how she knows it is running.
Getting here
Alexandra Hills is our base — 216 Vienna Road, by appointment. We come to you, and fix remotely wherever we can. We are entirely mobile — there is no counter to come to and no queue to join. If something has stopped completely, see emergency IT support.
Services we deliver in Alexandra Hills
On a monthly plan, most of these stop being separate line items. See what a plan covers.
Questions about IT support in Alexandra Hills
Are you actually based in Alexandra Hills?
Yes. The registered office is at 216 Vienna Road, Alexandra Hills, and it is where the vehicle starts the day. It is an appointment-only address rather than a shopfront — the work happens at your premises.
Do you support home-based businesses, or only offices?
Both, and a large share of the work in Alexandra Hills is home based. Home office setup is a service in its own right rather than something squeezed into a business call.
Can I drop a computer off to you?
By arrangement, but it is usually unnecessary. We come to the machine, and if something genuinely needs bench time we collect it and leave a loan machine so you are not stopped.
Nearby: IT support across Redlands · Capalaba · Birkdale · Cleveland · Thornlands · Thorneside · Ormiston.
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